Tricare Mhs Genesis Patient Portal (2024)

FAQs

How do I get help with MHS Genesis portal? ›

Need Help with the MHS GENESIS Patient Portal? Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They're available 24/7.

A: The MHS GENESIS Patient Portal is a secure website for 24/7 access to your healthcare information, including managing appointments, and exchanging messages with the healthcare team anytime and anywhere.

Log in to the MHS GENESIS Patient Portal. Click on the “Rx Refills” tab at the top menu bar of the homepage. You can see all your prescriptions that are ready for refill in one place. Choose which prescriptions you want to refill.

Yes, there is an MHS Genesis Patient Portal app available for mobile devices. The app allows you to access your healthcare information, communicate with your healthcare providers, manage appointments, request prescription refills, and more. MHS Genesis Patient Portal App…

A Government Accountability Office survey found that military clinicians were less satisfied with the MHS Genesis system's efficiency, response time and care in terms of quality and providing benefit to the patients when compared with the department's prior system and systems used by providers of civilian health care, ...

MHS GENESIS was developed to replace a patchwork of legacy systems, enhance patient safety, standardize clinical practices, and give patients more digital access to their provider teams. It also replaces the TRICARE Online Patient Portal.

And because of the way MHS Genesis will see everything from a recruit's medical history, there's no room for people to hide past prescriptions or diagnoses, even if it was temporary or something they've grown out of.

To access the MHS GENESIS Patient Portal visit: https://my.mhsgenesis.health.mil. There are three ways you can log in to MHS GENESIS Patient Portal: Logging in with your Department of Defense Self-Service (DS) Logon (see FAQ - DS LOGON) Logging in with your common access card (CAC)

The secure patient portal for the Military Health System. Get the mobile app: Android. iPhone.

Opting Out

But for other MHS beneficiaries, it is optional. Despite the benefits, family members and other non-active-duty beneficiaries who don't want their health care information shared with providers outside MHS can opt out of it by completing an opt-out letter and mailing it to DHA headquarters.

Can you see referrals in MHS Genesis? ›

Referral authorization information isn't available on the MHS GENESIS Patient Portal. You'll need to check your region's secure patient portal.

The MHS GENESIS Patient PortalGoes to the MHS GENESIS patient portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

Please have documents ready BEFORE you start the process. User must work the steps to setup Multi-Factor Authentication (MFA). Download “Authy or Microsoft Authenticator”.

As of 9 March 2024, all sites have transitioned to the MHS GENESIS Patient Portal (MHSG PP). Use MHSG PP for online healthcare requests: Secure Messaging: Go to MHSG PP Messaging tab to message your Provider team.

Q: Why is my DSL account locked/suspended? A: DSL accounts can be locked for a variety of reasons to include unusual activity. Account locks can be unlocked by DMDC at 800-368- 3665.

The MHS Service Helpdesk provides the DHA the ability to simplify and automate processes across IT disciplines using a single user interface (Screenshot courtesy of Defense Health Agency Strategic Communication Division).